Shipping & Returns
Purchases are shipped by reputed courier agencies. Please allow following number of days from receipt of your order.
All domestic orders are processed within 1 – 3 business day. You can expect delivery of the order within 1-2 business week days.
Order Deliveries will be made between
• 09:00 AM – 05:00 PM Saturday – Friday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However Hippocampus Creations takes no responsibility for goods signed by an alternative person.
• Hippocampus Creations is not responsible for damage after delivery.
• For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Cancellation policy:
For cancellation requests, contact us within 24 hours of placing the order. Any order that has been delivered cannot be cancelled or refunded.
Refund policy
In case our product has any defect, please reach out within the day order is received and we will ensure a replacement.
For exceptional cases, where refund is needed, if paid by credit card refunds will be issued to the original credit card provided at the time of purchase.
Note: Refund will be issued up to 10-15 working days as per bank processing period.
